IMMEDIATE SUPERVISOR:  Rental Store Manager

EMPLOYMENT WAGES AND BENEFITS: 

• Starting wage will range from $18 hr. – $25 hr. (dependent on experience).
• Benefits include Medical, Dental, and Vision insurance. 
• ESOP (Employee Stock Ownership Program).
• PTO and Sick Time.

BASIC FUNCTION: The mechanic is responsible for diagnosing, repairing, and maintaining rental equipment and other business assets while utilizing rental and retail software. The mechanic will support overall business operations by demonstrating equipment use, maintaining work and yard areas, and occasionally assisting sales and delivery teams.

Key Responsibilities:

• Diagnose, repair, and maintain rental equipment and business assets to ensure safe and reliable operation.
• Perform warranty repairs, customer work orders, and service calls, with detailed and accurate documentation.
• Clean and prepare tools, machinery, and equipment to ensure proper functioning, presentation, longevity, and safety.
• Maintain an organized and safe repair bay and yard by cleaning regularly, managing inventory, and ensuring all tools and supplies are functional and properly stocked.
• Track repair orders, timekeeping, and parts orders accurately using company software.
• Provide demonstrations and guidance on proper equipment usage, ensuring customer safety and confidence.
• Support the rental process by assisting with forms, contracts, and ensuring accurate documentation as needed.
• Assist customers and team members with loading, unloading, and transporting equipment as needed.
• Provide positive and effective interactions with customers, colleagues, and suppliers, focusing on service and satisfaction.
• Answer customer inquiries, resolve issues, and address complaints with a focus on service and satisfaction.

Additional Duties:

• Participate in company, store, department, and safety meetings.
• Assist sales associates and delivery drivers during peak times or as directed by management.

Qualifications:

• Experience diagnosing and repairing a range of equipment, including small engines, power tools, and heavy machinery.
• Strong interpersonal skills with the ability to work collaboratively with customers, colleagues, and suppliers.
• Familiarity with basic software tools for order tracking and documentation.
• Ability to lift and transport heavy equipment.
• Valid driver’s license with satisfactory record.

PREFERRED EDUCATION: High school diploma or general education degree (GED).

EXPERIENCE: Ideal candidates will have 2-3 years of experience in mechanical repair, along with strong customer service skills for assisting customers and handling work orders. Familiarity with inventory management and rental software is a plus.

SKILLS, KNOWLEDGE & ABILITIES:

• Experience with diagnosing and repairing small engines, power tools, and heavy equipment preferred.
• Intermediate understanding of, mechanics, electrical, and hydraulics.
• Reasonable computer proficiency. Experience with Epicor Eagle & Point of Rental is a plus.
• Ability to do math, read orders, follow instructions and complete forms.
• Ability to apply concepts of basic algebra, geometry, and physics.
• Ability to communicate with customers, coworkers, and supervisors using verbal and legible written skills.
• Ability to effectively analyze and prioritize daily job demands.
• Ability to effectively communicate, read, write, and use a computer.

PHYSICAL DEMANDS:

• Ability to stand for up to 4 hours at a time.
• Ability to lift and/or move more than 50 lbs safely.
• Reach over head to grasp materials.
• Bend, stoop or squat to floor level on a repetitive basis.

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:

• Frequent holding and grasping with hands.
• Frequent use of hands and feet to operate transport vehicles, equipment, and tools.
• Occasional exposure to bright lights, extreme temperatures, inclement weather, loud noise, dust, gas, and/or fumes.
• Work with mechanical equipment daily.
• Occasionally work outside in various weather conditions.

ADDITIONAL INFO:

• A Pre-Hired (WA State Standards) Drug Test is Required